Ian Trenholm, Chief Executive of CQC, blogs about the specific changes being proposed that will move us towards our ambition to be a more dynamic, proportionate and flexible regulator.

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Ian Trenholm, Chief Executive

In recent years, health and social care has changed significantly — not least in response to the COVID-19 pandemic. We also need to change so we can continue to make sure we meet the needs of the people who use services and the providers we regulate.

We’ve learned a lot from our response to the pandemic so far, and we’re using this to put us in a better place for the…


Dr Rosie Benneyworth, Chief Inspector of Primary Medical Services and Integrated Care, discusses our recent report highlighting positive examples of provider collaboration in urgent and emergency care during the coronavirus pandemic

Image of a healthcare professional wearing a visor and mask.
Image of a healthcare professional wearing a visor and mask.
Medical photo created by www.freepik.com

The COVID-19 pandemic has brought the importance of partnership working in health and social care into sharp focus. System working and the integration of health and social care has been high on the agenda for some time, and we’ve already seen the benefits it brings for the local population, individual people, and providers. But we also know that different areas are at different stages of progress towards integration. The…


Debbie Ivanova, Deputy Chief Inspector of Adult Social Care, updates on the work CQC is doing to improve the way we register, monitor and inspect services to make sure the quality of care in services for people with a learning disability and or autistic people is good.

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As an organisation, we’ve spoken a lot over the last two years about the state of services for people with a learning disability and or autistic people. We know from good practice that people should be cared for close to home and their communities, with as much choice as possible. Collectively the system…


My name is Javid Khalique. I am a family carer and I do some work for Choice Support as an Expert by Experience. We work with the CQC as part of an important national partnership. The last time I was on a recruitment panel was fifteen years ago, so it was a pleasant surprise to be asked to be on a panel to recruit to a CQC post. My curiosity got the better of me! Due to COVID-19 all the interviews were going to be over three days and on Zoom. The world has changed. My CQC colleagues were superb…


Ian Trenholm, Chief Executive of CQC, blogs about the proposed changes in our strategy and shares details of how to respond.

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Ian Trenholm, Chief Executive

The world of health and social care has changed significantly since we were established nearly a decade ago as an independent regulator — not least in response to the COVID-19 pandemic. In this new world, we must also change.

We’re responding to the current situation in three ways: proactively, reactively, and supportively. Our Chief Inspectors recently explained how we’re doing this; you can read more about it on our website.

Beyond remaining flexible and responsive to the pandemic, we…


In early November Expert by Experience, Nick Gradwell, was asked to join a CQC interview recruitment panel seeking to select someone for a vacancy in our Public Involvement team. Describing his panellist experience as rewarding, Nick talks about how the role made him feel and his approach to the task… “I was both very pleased but very nervous. It’s been many years since I last did any such work, and in the past COVID months I’d only assisted in one inspection, doing a telephone survey. In the event though, it was in my training and work as an Expert by…


Chief Inspector of Hospitals, Ted Baker, updates on how the Care Quality Commission is regulating NHS services during the pandemic

The health and social care system is dealing with ever-increasing pressure as it continues to respond to the pandemic. The dedication and resilience of both frontline staff and leaders has been extraordinary, and I want to thank you for everything you have done and continue to do.

Throughout the pandemic, our regulatory role has not changed. Our core purpose to keep people safe drives our decisions. We have worked flexibly and continue to adapt as the pressures evolve.

Recognising the…


Victoria Watkins, Deputy Chief Inspector for Primary Medical Services and Integrated Care, highlights some of the work CQC are doing to keep a focus on children and young people.

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Victoria Watkins, Deputy Chief Inspector

In today’s blog, I want to talk about children and young people (CYP) and highlight some of the work we have been doing to keep a focus on services for CYP. But I also want to start by thanking everyone working in health and social care. You’ve been working hard through challenging times. I know how difficult that has been and the real difference you’ve made to people’s lives.

Children and…


An update on engaging people on our closed cultures work and the Glynis Murphy review from Kate Terroni, Chief Inspector for Adult Social Care.

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Kate Terroni, Chief Inspector for Adult Social Care

Today, the second [and final] part of the independent review by Professor Glynis Murphy into CQC’s regulation of Whorlton Hall has been published (which you can find here).

A lot has happened over the last 18 months which means as an organisation we have learnt about what needs to change for people who are at an increased risk of being in a ‘closed culture’.

We have already implemented significant changes to protect people, including training over…


Ted Baker discusses the focus for our risk-based inspection activity over the coming months, as well as the impact of whistleblowing on how we regulate.

Prof Ted Baker, Chief Inspector of Hospitals
Prof Ted Baker, Chief Inspector of Hospitals
Prof Ted Baker, Chief Inspector of Hospitals

I want to start by saying thank you once again to all of the staff who continue to work tirelessly in health and social care across the country. Winter puts tremendous pressure on the system, and to manage this alongside the added challenge of COVID-19 is a monumental achievement and testament to the effort of staff on the front line.

This year we have seen a marked rise in the number of whistleblowers contacting us…

Care Quality Commission

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

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