In this blog, Rosie Benneyworth, Chief Inspector of Primary Medical Services and Integrated Care, highlights CQC’s current regulatory approach to general practice, and dispels some of the myths surrounding it.

General Practice, like the rest of Health and Social Care, continues to face unprecedented challenges as a result of the COVID-19 pandemic. The pandemic has seen health and social care services pushed to the limit, and general practice rising to the challenge by adapting rapidly to ensure people continue to receive the care they need, facilitated by a shift to a more remote consultation approach.

General Practice has also been…


Debbie Ivanova (Deputy Chief Inspector - People with a learning disability and autistic people), updates on how we are working to transform the way we regulate services for people with a learning disability and autistic people.

Debbie Ivanova, Deputy Chief Inspector of adult social care

Since my last blog, it has been encouraging to see some positive developments in the approach to services for people with a learning disability and autistic people. We’ve changed a lot at CQC, and there have been several government announcements for wider policy changes.

Our work on learning disability and autism services

  • We’ve found our more in depth inspection model being piloted in services…


In this blog Rosie Benneyworth, Chief Inspector of Primary Medical Services and Integrated Care highlights some of the challenges facing primary care and some specific work we are doing to respond to concerns we’ve heard on the impact of regulation

Throughout the pandemic I’ve seen how well primary care has been adapting how it delivers services, ensuring people have continued to be able to access care under significant pressure, using innovative new methods to maintain positive experiences for patients, and delivering an incredibly successful vaccination programme. This has needed hard work from everyone who works in the sector and continues…


Kate Terroni, Chief Inspector of Adult Social care

Hearing directly from people who draw on care is absolutely essential for us as the regulator to have a good understanding of quality and what it feels like to receive care. We help ensure the voices of people who draw on care are being heard through our coproduction and Expert by Experience programmes, but I believe there’s more we can do.

Recently I was delighted to be joined on stage by Chris, one of our valued Experts by Experience. …


Victoria Watkins, Deputy Chief Inspector of Primary Medical Services and Integrated Care, explores our latest joint report with Ofsted about the experiences of children and young people with SEND.

Today, we have published our joint report with Ofsted into the experiences of children and young people with special educational needs and disabilities (SEND) and their families during the pandemic. This is in the context of the SEND reforms over the last 10 years.

The report looks at SEND from the start of 2020, when the pandemic began. We’ve seen that children and young people with SEND, their families, and those…


Dr Rosie Benneyworth discusses the findings from the most recent provider collaboration reviews focused on urgent and emergency care and cancer. She also talks about what’s next for the programme and how any learning will feed into our new strategy.

Dr Rosie Benneyworth

Our programme of provider collaboration reviews (PCRs) is aiming to show the best of innovation across systems under pressure, and to drive system, regional and national learning and improvement. Each review has taken place at a different stage of the pandemic. …


Ian Trenholm, Chief Executive, talks about CQC’s new strategy. This is the product of almost eighteen months of engagement and development work and sets out how CQC will change for the future. Our purpose and our role as a regulator won’t change — but how we work will be different.

We’re changing how we regulate to improve care for everyone.

What we’ve learned from the past five years, including over the course of the pandemic, puts us in a better position for the future. We’ve developed our new strategy with valuable contributions from the public, service providers and all our…


Dr Janet Williamson, Deputy Chief Inspector of Primary Medical Services, updates on our latest insight reporting about the impact of the pandemic on access to dental services and how providers have adapted to deliver care.

In CQC’s latest COVID-19 Insight report, we’ve looked at the impact of the pandemic on access to dental services and how practices have supported people to access appropriate care.

As with all health and care services, the pandemic has created challenges for how primary dental care is delivered. However access to NHS dental care had been flagged as an issue even before the spread of…


Debbie Ivanova, Deputy Chief Inspector of Adult Social Care, updates on how we are working to transform the way we regulate services for people with a learning disability and autistic people.

Debbie Ivanova, Deputy Chief Inspector of adult social care

We are transforming the way we regulate services for people with a learning disability and autistic people at CQC. Above all else, we are focusing on making sure services for people with learning disability and autistic people are good. They must be able to provide the right care and support so people can lead their best lives.

As lead for the transformation, I am focusing on three key areas…


In her latest blog, Dr Rosie Benneyworth, Chief Inspector of Primary Medical Services and Integrated Care, talks about CQC’s new report ‘Protect, respect, connect. You can read the full report here.

Dr Rosie Benneyworth, Chief Inspector of Primary Medical Services and Integrated Care
Dr Rosie Benneyworth, Chief Inspector of Primary Medical Services and Integrated Care

We know that good care puts people at the centre and makes space for them to have meaningful conversations. Conversations where people can make informed decisions about their current and future care, and about what matters most to them.

When done at the right time, in a personalised, caring and compassionate way, conversations about end of life planning can be an important, empowering and integral part of good quality…

Care Quality Commission

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store