An update on our provider collaboration reviews

Dr Rosie Benneyworth

Collaboration in urgent and emergency care

We recently published the full findings of our PCR or urgent and emergency care in England. This followed a report sharing learning examples from the areas that we covered.

  1. Ensuring access
  2. Tackling inequalities
  3. Governance and shared planning
  4. Safety and staff skills
  5. Use of technology
  • Develop and build on relationships. Provider and system leaders must collaborate and work together to meet the needs of their local populations. Our work shows that it is crucial to establish good and meaningful relationships across local areas and systems.
  • Share important information. Lasting solutions for information sharing will enable urgent and emergency care services to help people most in need of care.
  • Understand staffing. Workforce strategies should cover a local system or area, not just localised services. This will help ensure the right numbers of people and skills.
  • Understand inequality. Leaders need to work hard to understand the inequalities that exist in their areas. They should further develop strategies to address them.
  • Embrace technology. Rapid advancement of new ways of working have presented an opportunity to improve people’s access to care and their experience.

System working to ensure continued care for people with cancer

We have published some examples of the innovation and positive ways in which services in local areas have worked to ensure continued care for people with cancer, or suspected cancer. We are sharing these examples early to support learning and recovery across cancer provision efforts national. A full report will follow in July.

  • Engaging with local communities. We heard how community engagement was prioritised in response to people’s concerns about contracting COVID-19 whilst seeking medical advice. Social media and online chats were used to tell people that primary care services remained active during the pandemic and they should still attend screening appointments.
  • Innovation and collaboration in the community. Services and systems have worked hard to maintain personalised care — particularly in community settings. New ways of working helped to ensure protection for immunosuppressed people from the COVID-19 virus. This included home chemotherapy and increased digital working.
  • Recovery. We asked services about how systems are managing backlogs in performing diagnostic procedures and surgery, and how they plan to recover their services. We heard of innovative techniques in endoscopy services and how local systems and cancer alliances used extra funding to increase booking teams and lists on weekends.

Next steps for PCRs

We have recently completed fieldwork for the PCR of services for people who live with a learning disability in the community. As with the other phases, we will report headline findings through our Insight report, followed by full findings in a national report.



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