Monthly column for providers and professionals working in primary medical and dental services from Dr Rosie Benneyworth, Chief Inspector of Primary Medical Services and Integrated Care

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Dr Rosie Benneyworth, Chief Inspector of Primary Medical Services and Integrated Care

This month I’m looking back at our recent Driving improvement through technology report and what it means for primary care. I’ll also talk about work we’re doing to encourage more people to share their experiences of care with us and providers.

During our inspections we often see examples of innovative practice using technology that have a positive impact on the quality of care being provided. In July this year we brought together these examples into a suite of case studies across various provider and service types.

These case studies are useful for CQC as they help us understand what evidence we may need to understand whether innovative practice is safe, effective, caring, responsive, well led and improves outcomes for the people using a service. We also hope they will be useful for providers and professionals, helping them think whether it would be beneficial for them to adopt similar approaches.

We saw some really interesting examples of innovation relevant to primary care including in teledermatology, digital healthcare records, shared care plans and others. I hope you find these useful and interesting and if you have any feedback on the case studies you can let us know at

You can also find more information on how we assess the quality of tech enabled care here, more information on what providers need to consider when using technology here, and a blog from Dr Malte Gerhold, CQC’s Executive Director of Strategy and Intelligence here.

People sharing their experiences of care with us provide a valuable source of intelligence that helps us make judgements about the quality of care provided. But we know from research we’ve conducted that not everyone who has a positive or negative experience they would like to share knows how or feels able to. We also know that the majority of people who did share their experience with a provider felt that it helped the service improve.

To encourage more people to share their experiences with us and providers we’ve been running the ‘Declare Your Care’ campaign, focusing on specific population groups who we know share their experience less frequently, with the current focus on children and young people.

If you’d like to know more about the campaign or would like to support you can find resources and information on our website here

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

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