Making a difference

Andrea Sutcliffe, Chief Inspector of Adult Social Care at the Care Quality Commission

This week the Chancellor will make his Autumn Statement. I don’t know what he will say but I hope he has heard the multitude of voices highlighting the pressure in adult social care — not least our own in the State of Care report. We warned that adult social care is approaching a tipping point — with increased demand, limited resources and a lack of resilience within the sector impacting on the quality of care and the quality of life for people dependent on that care.

Poor care

Morleigh Group

CQC Role

Improvement

We also hear from people using services about the impact of our inspections — here’s an extract from a recent letter to an inspector:

“I thought I should give you a resident’s viewpoint about what’s been happening here since the publication of your report. I think the initial response was a state of shock. For whatever reason I don’t believe senior management had realised how bad things had become here. Once recovering from that shock there has been nothing but constant effort to put things right everywhere…the effort has been impressive and enthusiastic…A real effort is being made to right the wrongs here and this would not have happened without your report.”

It can take a real effort to put things right but if providers are prepared to do that it can happen, as this blog from Steve Allen, Chief Executive of Friends of the Elderly shows.

Action

Way forward

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We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

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Care Quality Commission

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.