Our new strategy

People and communities

We want to regulate through the eyes of people who use services. This means focusing on what matters to the public, and to local communities, when they access, use and move between services.

Smarter regulation

We’ll keep pace with changes in health and care, providing up-to-date, high-quality information and ratings for the public, providers and all our partners. This means regulating in a more dynamic and flexible way so that we can adapt to the future changes that we can anticipate — as well as those we can’t. Smarter use of data means we’ll target our resources where we can have the greatest impact, focusing on risk and where care is poor, to ensure we’re an effective, proportionate and efficient regulator. It is also about making it easier for providers to do business with us.

Safety through learning

Health and care teams work hard every day to make sure people’s care is safe. Despite this, safety is still a key concern for us as it is consistently the poorest area of performance in our assessments. We want to see an unrelenting focus on safety, requiring a culture across health and care that enables people to speak up, and lessons to be learned as a matter of routine We’ll be prioritising creating stronger safety cultures, focusing on learning, listening and acting on people’s experiences, and taking clear and proactive action when safety doesn’t improve.

Accelerating improvement

We will do more with what we know to help drive improvements across individual services and systems of care. We’ll use our unique position to spotlight the priority areas that need to improve and enable access to support where it’s needed most. We’ll empower services by collaborating and strengthening our relationships with services, the people who use them, and our partners across health and care.

  • Develop how we monitor risk and test a new assessment framework. This work will enable us to look at the quality of care across a local area, as well as at a provider and service level. We want to pilot our new assessment framework with providers later in the year so that we fully understand the best way to identify the underlying factors that affect the quality of care.
  • Explore our approach to assessing how local systems understand the needs of their local populations, especially people who face the most barriers to accessing good care and those with the poorest outcomes. This will enable them to proactively address inequalities.
  • Introduce new products and services to help providers understand and use our intelligence about the things that affect quality of care. This includes trialling benchmarking information with providers and an improved website so that providers, the public and other stakeholders can access our information easily.
  • Host conversations and draw together evidence to develop our collaborative work on safety and improvement. We’ll make connections across existing networks and use our convening power to create new connections. We’ll work with partners to develop a shared definition of safety across health and social care, and set out how we intend to regulate for safety cultures in a way that empowers services to improve.



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Care Quality Commission

Care Quality Commission

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.