Outstanding!

Shining lights

Why Outstanding?

  • They go the extra mile — one quote from a community professional about Home Instead “it is very refreshing to work with an agency who really do care and provide an excellent service above and beyond their role.”
  • They really focus on supporting their staff through induction, ongoing training and support and by involving them in the development of the service. Staff at Robert Owen Communities spoke with pride about the people they supported, one said “It’s a privilege” and another said “I feel I make a difference.”
  • They pay attention to the details that make all the difference to people — for example, garden furniture at the Prince of Wales is engraved in memory of previous residents and located in what was their favourite place in the garden.
  • They are constantly looking to improve and respond positively to concerns raised. At Julia’s House one parent said “When we raised a concern, they just sorted it out they weren’t defensive they just sorted it out.”

Person-centred care

It can be done

The last word…

--

--

--

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

Love podcasts or audiobooks? Learn on the go with our new app.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Care Quality Commission

Care Quality Commission

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

More from Medium

Caring For Chronic Respiratory Disease — Managing Mucus & Better Breathing

5 Tips on Searching a New Pastor

I’ve been in sports for 10 years. Here’s what I’ve learned.

Anthony Volpe not feeling pressure being Yankees top prospect